Preamble
These general terms and conditions of sale (GTC) govern the contractual relationship between:
Echo-Blinddog, a micro-enterprise registered in France under SIRET number 983 981 853 00010, with its headquarters at 9 rue du Travail, 67640 Fegersheim, hereinafter referred to as “the Seller”, and any individual or legal entity making a purchase on the website www.echo-blinddog.com, hereinafter referred to as “the Customer”.
These conditions apply to all orders placed on the website www.echo-blinddog.com and take precedence over any other document. Placing an order implies full acceptance of these GTC.
Products
The products offered for sale on the website www.echo-blinddog.com are described with the utmost precision.
- Availability: Product offers are valid as long as they are visible on the site and subject to available stock.
- Compliance: Product photographs and descriptions are not contractual. In case of doubt, the Customer may contact customer service for further details before making a purchase at admin@echo-blinddog.com.
Order
To place an order, the Customer must:
- Select the desired products and add them to their cart.
- Validate their cart and provide the necessary delivery and payment information.
- Accept these GTC by ticking the box provided for this purpose.
- Make the payment using the methods provided.
Once the order is confirmed, a confirmation email will be sent to the Customer.
The Seller reserves the right to cancel or refuse an order for legitimate reasons (prior dispute, payment refusal, etc.).
Prices and Payment
- Prices: Product prices are listed in euros (€), including all taxes (VAT included). Delivery fees are not included in the product prices and will be indicated before the order is confirmed.
- Payment: Payment is made online through the following methods: credit card, PayPal, or any other means offered on the website.
No order will be processed until full payment has been received.
Delivery
- Delivery areas: Products are delivered to the areas specified on the website, including France and internationally.
- Delivery times: Indicative delivery times are provided at the time of the order. In case of a delay, the Customer will be informed. If the delay exceeds 30 days, the Customer may request the cancellation of their order.
- Delivery fees: Delivery fees are calculated based on the destination and weight of the items.
The Seller cannot be held liable for delays or delivery failures caused by events beyond their control (strikes, force majeure, etc.).
Right of Withdrawal
In accordance with Article L221-18 of the French Consumer Code, the Customer has a period of 14 calendar days from the receipt of the products to exercise their right of withdrawal, without providing any justification or incurring any penalties.
- Exercising the right of withdrawal: The Customer must notify their decision by email at admin@echo-blinddog.com or through the withdrawal form available on the website.
- Returning products: Products must be returned in their original condition, unused, and in their original packaging to the following address:
Echo-Blinddog, 9 rue du Travail, 67640 Fegersheim, France. Return costs are the responsibility of the Customer. - Refund: The Seller will refund the Customer within 14 days of receiving the returned products.
Exceptions to the right of withdrawal: This right does not apply to personalized or custom-made products.