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Privacy policy

Introduction

This privacy Policy explains how Echo-Blinddog, located in France (SIRET: 983 981 853 00010), collects, uses and protects users’ personal information when they visit or make purchases on the website www.echo-blinddog.com.

It complies with the General Data Protection Regulation (GDPR) and also aims to inform international users when data is collected outside the European Union. For any questions, you can contact us at: admin@echo-blinddog.com.

Personal Information Collected

When you visit our website, we automatically collect certain information about your device, including:

  • Your web browser
  • Your IP address
  • Your time zone
  • Cookies installed on your device
  • Pages visited and products viewed
  • Search terms or referring sites
  • Interactions with our site

This information is collected via:

  • Cookies: Files placed on your device to improve your user experience.
  • Log files: Recording data such as IP address and timestamps.
  • Web beacons: Tools to track interactions on our site.

When you place an order, we also collect the following information:

  • First and last name
  • Billing and shipping address
  • Contact details (email and phone number)
  • Payment information (e.g., credit card number)

How Do We Use Your Information?

The information collected is used to:

  • Process your orders and arrange their delivery
  • Communicate with you (transactional emails, customer service)
  • Detect potential fraud risks
  • Improve and optimize our website

Legal basis for processing:

  • Contract performance (e.g., to process your orders)
  • Compliance with legal obligations (e.g., for invoicing)
  • Legitimate interest in improving our services and preventing fraud

Data Sharing

We may share your personal information with third parties only in the following cases:

  • Service providers: Carriers for delivery, secure payment services
  • Legal obligations: If required by law or a competent authority
  • Rights protection: To protect our rights, property or safety

We never sell your personal data to third parties.

Data Retention

We retain your personal information for as long as necessary to achieve the defined purposes, unless the law requires a longer retention period.

  • Order information: Retained until a deletion request is made.
  • Analytics data: Retained for 14 months via Google Analytics.

For any deletion request, please contact us at: admin@echo-blinddog.com.

Data Security

We implement appropriate security measures to protect your personal data:

  • Secure SSL/HTTPS connection across the entire site
  • Secure payments via PCI-DSS certified providers
  • Restricted access to personal data

Your Rights Regarding Personal Data

In accordance with GDPR, you have the following rights:

  • Right of access: Obtain a copy of the personal data we hold about you.
  • Right to rectification: Correct inaccurate personal data.
  • Right to erasure: Request deletion of personal data.
  • Right to object: Refuse certain processing (e.g., behavioral analysis).
  • Right to portability: Receive your data in a structured format.
  • Right to withdraw consent: At any time, without affecting the lawfulness of processing carried out before withdrawal.

To exercise these rights, contact us at: admin@echo-blinddog.com. We will respond to your request within 30 days.

International Data Transfers

Some of your personal data may be transferred and stored outside the European Union, particularly via tools such as Google Analytics. These transfers are governed by Standard Contractual Clauses (SCCs) approved by the European Commission.

Cookies and Tracking Tools

Our site uses cookies to:

  • Improve your user experience
  • Analyze navigation and site performance
  • Remember your preferences

During your first visit, a cookie banner allows you to manage your preferences. You can also modify these settings at any time in your browser settings.

Changes to This Policy

We may update this privacy policy to reflect legal, regulatory or operational changes. Any modifications will be published on this page with a new update date.

Complaints

If you believe your rights are not being respected, you can file a complaint with the CNIL (French National Commission for Information Technology and Liberties): www.cnil.fr.

Contact Us

For any questions about this policy or to exercise your rights, please write to us at: admin@echo-blinddog.com.

Last updated: January 4, 2026