The terms of the Refund and return policy govern the rules applicable to returns and refunds for purchases made on the website www.echo-blinddog.com. These terms aim to ensure a satisfying customer experience while respecting consumer rights.
Return Conditions
- Returns must be made within 14 calendar days from the date of receipt of the products.
- Returned products must be in their original condition, unused, and in their original packaging.
- Return shipping costs are the responsibility of the Customer, except in cases of error or product defect attributable to Echo-Blinddog.
Return Procedure
To make a return, please follow the steps below:
- Contact us at admin@echo-blinddog.com to notify us of your intent to return a product. Please include your order number and the reason for the return.
- Wait for our confirmation before shipping the product.
- Carefully package the product and include a copy of your invoice or order number.
- Ship the package to the following address:
Echo-Blinddog, 9 rue du Travail, 67640 Fegersheim, France.
Refund
- Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
- If the refund is approved, the amount will be credited to your original payment method within 14 business days.
- Initial shipping costs are non-refundable unless the return is due to an error or defect attributable to Echo-Blinddog.
Exceptions
- Customized or made-to-order products cannot be returned unless they are defective or non-compliant.
- Any returned product that is incomplete, damaged, or used will not be eligible for a refund.
Contact
If you have any questions regarding our Refund and Return Policy | Echo Blinddog, feel free to contact us at admin@echo-blinddog.com. We are here to assist you.