The terms of the Refund and return policy govern the rules applicable to returns and refunds for purchases made on the website www.echo-blinddog.com. These terms aim to ensure a satisfying customer experience while respecting consumer rights.

Return Conditions

  • Returns must be made within 14 calendar days from the date of receipt of the products.
  • Returned products must be in their original condition, unused, and in their original packaging.
  • Return shipping costs are the responsibility of the Customer, except in cases of error or product defect attributable to Echo-Blinddog.

Return Procedure

To make a return, please follow the steps below:

  • Contact us at admin@echo-blinddog.com to notify us of your intent to return a product. Please include your order number and the reason for the return.
  • Wait for our confirmation before shipping the product.
  • Carefully package the product and include a copy of your invoice or order number.
  • Ship the package to the following address:
    Echo-Blinddog, 9 rue du Travail, 67640 Fegersheim, France.

Refund

  • Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
  • If the refund is approved, the amount will be credited to your original payment method within 14 business days.
  • Initial shipping costs are non-refundable unless the return is due to an error or defect attributable to Echo-Blinddog.

Exceptions

  • Customized or made-to-order products cannot be returned unless they are defective or non-compliant.
  • Any returned product that is incomplete, damaged, or used will not be eligible for a refund.

Contact

If you have any questions regarding our Refund and Return Policy | Echo Blinddog, feel free to contact us at admin@echo-blinddog.com. We are here to assist you.